By Christopher Cole (June 13, 2022, 5:44 p.m. EDT) — Verizon Wireless could not show that its industry-leading visual voicemail is readily available on cellphones, the Federal Communications Commission has found, deciding in favor of a consumer who complained about the reliability of the service.
The FCC’s Bureau of Enforcement passed an order on June 9 stating that the complainant had established a prima facie case that Verizon’s Premium Visual Voicemail did not meet a standard that ensures telecommunications services and equipment are accessible to persons with disabilities if they are “readily attainable”, as required by the Communications Act.
The case stems from a complaint filed in December by a hearing-impaired consumer who said the $2.99-per-month service, which transcribes…
Stay one step ahead
In the legal profession, information is the key to success. You need to know what’s going on with customers, competitors, practice areas and industries. Law360 provides the intelligence you need to stay an expert and beat the competition.
Access to case data in articles (numbers, filings, courts, nature of lawsuits, etc.)
Access to attached documents such as briefs, motions, complaints, decisions, motions, etc.
Create custom alerts for specific article and case topics and more!