Verizon Couldn’t Show Visual Voicemail Worked, FCC Says

By Christopher Cole (June 13, 2022, 5:44 p.m. EDT) — Verizon Wireless could not show that its industry-leading visual voicemail is readily available on cellphones, the Federal Communications Commission has found, deciding in favor of a consumer who complained about the reliability of the service.

The FCC’s Bureau of Enforcement passed an order on June 9 stating that the complainant had established a prima facie case that Verizon’s Premium Visual Voicemail did not meet a standard that ensures telecommunications services and equipment are accessible to persons with disabilities if they are “readily attainable”, as required by the Communications Act.

The case stems from a complaint filed in December by a hearing-impaired consumer who said the $2.99-per-month service, which transcribes…

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Briana R. Cross