TechSee Launches “Visual Intelligence Platform”

TechSee, the market leader in computer vision solutions for customer service, today announced the launch of its Visual Intelligence (VI) platform, a revolutionary tool that enables teams and customers to directly customize their desktop applications. computer vision automation.

As businesses increasingly adopt AI to improve the quality and efficiency of virtual interactions with customers and agents, this new approach gives them access to technology to automate and scale while increasing quality of service. . This is done through computer vision AI that identifies specific models, parts, and statuses, diagnoses issues, and provides automated AR guidance until fully resolved. TechSee’s proprietary next-generation visual intelligence platform harnesses human experience and your team’s understanding, at the enterprise level, delivering actionable insights to end users, technicians, and agents. This platform removes common barriers to adopting best-in-class computer vision technologies because organizations can train their own custom computer vision models through VI Studio and deploy hands-on automation using those models in the suite of visual services products from TechSee. Additionally, companies can now build their own applications powered by VI’s custom computer vision information using real-time APIs.

In today’s economic climate, service leaders are being pressured to cut costs while meeting the growing demand for improved customer service experiences. In a recent survey of over a thousand U.S. customers, the State of the Services Industry Report found that 63% of customers say that adding a visual component to the service experience service makes them feel better understood, and 48% more customers would prefer to receive visual instructions rather than verbal ones. Not only are customers willing to try innovative service delivery, the survey found that customers believe AI is the answer, with 73% of respondents saying self-service AI would improve the customer experience. diagnosis of a problem, and 56% believed that visual AI could help agents provide better service. Computer vision AI has the potential to fill a significant gap in self-service, as only 11% of respondents said chatbots were able to solve their problems without going through a human.

This is a paradigm shift for the AI ​​industry, as custom computer vision AI models are typically expensive and slow to deploy. Traditionally, companies either start with generic computer vision databases or invest significant time, overhead, and expertise in developing their own computer vision capabilities and infrastructure. The new VI platform radically simplifies the process with VI Studio, a revolutionary no-code computer vision model builder that allows teams to easily train highly accurate computer vision models using captured photos and videos. from ordinary smartphones. SaaS-based insights are integrated into TechSee’s service platform and accessible for use in third-party applications with only API integration.

Eitan Cohen, CEO of TechSee, said, “The launch of the visual intelligence platform is a game-changer that will ultimately democratize the use of computer vision among customer-centric organizations. Regarding the simplicity of the new platform, he added, “No data scientist, AI specialist or special hardware is required for customer service teams to adopt the latest technologies that will radically improve their interaction with customers. customers, and field service technicians to improve efficiency and reliability.”

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Briana R. Cross